WhatsApp & the bot
9:41
Your salon's WhatsApp, inside the app. The bot's replies and your own, in one thread.
Your salon's WhatsApp, inside the app. The bot's replies and your own, in one thread.
Every customer writes to one number — the salon's. The bot answers it around the clock, and every word it says is here, in the same thread you would have written in yourself.
Taking over mid-sentence
Switch the bot off for one chat and answer them yourself. Everything else keeps running. Switch it back on and it picks up where you left it — it has read what you wrote.
- 📌 Pin a chat to hold it at the top, whatever arrives after it.
- ⭐ Star one to come back to it later — it stays where it is, just marked.
- 🔕 Mute a chat: no badge, no notification, still received.
- 🚫 Block one and the bot stops answering her entirely.
- 🗑️ Swipe a chat away and it waits in the bin, not in nothing.
CarefulWhatsApp's 24-hour rule is real, and it is not ours. Outside 24 hours from *their* last message, WhatsApp refuses a free-form reply — only a pre-approved template goes through. The app tells you plainly when a window has shut instead of pretending the message was sent.